Refund Policy

Lemo TV Effective Date: 09/03/2025

At Lemo TV, we are committed to providing high-quality services to our customers. We understand that sometimes our service may not meet your expectations. For this reason, we offer a 15-day refund policy to ensure your satisfaction.

How to Request a Refund:

To request a refund, please follow these steps:

1. Contact Us: Reach out to our support team at Lemo TV through our official communication channels.

2. Provide Details: When contacting us, please include your service details, reason for the refund request, and any relevant information that could help us process your request efficiently.

3. Wait for Response: Our team will review your request and notify you of the approval or rejection within a reasonable timeframe.

Solvable Issues:

We strive to resolve any technical issues you may encounter. Please note:

• Technical Support First: If the problems you are facing can be resolved with technical support, we reserve the right to reject your refund request by providing a resolution.

• Diligent Support: We are dedicated to ensuring your service functions as expected and will work diligently to resolve any issues you may encounter.

Refund Process:

If your refund request is approved:

1. Notification: We will notify you of the approval of your refund request.

2. Automatic Refund: You will be automatically refunded on your original payment method within 3-5 business days.

3. Processing Time: Please note that it may take some time for your bank or credit card company to process and post the refund.

Follow-Up:

If more than 7 business days have passed since we approved your refund and you have not received it, please contact us at lemotv2025@gmail.com for further assistance.